Learn More About Your CCA Senior Care Options Plan
When you join a new health plan, you have questions. We are here to help. These are some of the most common questions about CCA Senior Care Options.
CCA Senior Care Options is a health plan for people age 65 and older who have Medicare and MassHealth Standard. When you join, you keep all of your Medicare and MassHealth Standard benefits.
You also get extra benefits at no cost, including:
- A Healthy Savings card with funds added every calendar quarter for eligible OTC items.
- Enhanced vision and dental care.
- Teladoc® Health for 24/7 urgent, general medical services.
- $0 Silver&Fit® membership.
Learn more on our Member Benefits page.
You do not pay CCA for your health coverage.
You must continue to pay your Medicare Part B premium unless MassHealth (Medicaid) pays it for you.
You can always access your member ID with your CareSource MyLife account. Call Member Services if you need a new member ID.
CCA has a large provider network.
When you join, you must choose a primary care provider (PCP) from our network.
To check if your doctors are in our network, use the Find A Doctor tool. You can also call Member Services.
Yes. You can change your PCP at any time. Your new PCP must be in our network. Find a new in-network PCP using our Find A Doctor tool. You can also search for a provider in CareSource MyLife.
You do not have to pay bills for covered services. If you receive a bill from a doctor or other provider, mail or fax it to:
Commonwealth Care Alliance
Member Services Department
P.O. BOX 8738
Dayton, OH 45401-8738
Fax: 617-426-1311
Please note: You must submit any medical bills within 12 months of receiving the service, item, or drug.
See a dentist in our network. Use our Find A Doctor tool or the CCA Dental Benefits Portal1 to find a dentist. Your dentist can also refer you for services that require authorization. Make sure you show your CCA member ID card at all visits.
Visit our Dental Benefits page to learn more.
If you need help with transportation, we can help you get rides to covered medical appointments within 50 miles.
Talk to your care coordinator about your transportation needs. Once transportation is added to your care plan, you can schedule rides through Coordinated Transportation Services (CTS). Call 1-855-204-1410 (TTY: 711), Monday through Friday, 7 a.m. to 8 p.m. Saturday, Sunday and federal holidays, 8 a.m. to 12 p.m. You can also book online using the CTS portal.1
Yes. As a CCA Senior Care Options member, you pay nothing for covered prescription drugs. We cover drugs in our formulary when they are medically necessary. We cover some over-the-counter drugs with a prescription.
Your CCA Care Team helps you get the care and services you need.
Care Team members may include your doctor, care coordinator, specialists, and community resources. Your Care Team may also help with nursing care, behavioral health, housing, and food resources. You and your care team make decisions together using your care plan.
Long-term services and supports (LTSS) help people live independently in their communities.
Talk with your Care Coordinator about your needs. They can help connect you with the right services.
1When you click this link, you will leave the Commonwealth Care Alliance website.
For detailed information on out-of-network coverage rules, see your Member Handbook: Using the Plan’s Coverage for Your Medical and Other Covered Services (Chapter 3).
For detailed information on your transportation benefit, see your Member Handbook: Benefit Chart (Chapter 4, Section 2).
The benefit information provided here is a brief summary, not a complete description of benefits. Benefits, formulary, pharmacy, and/or provider networks may change on January 1 of each year. Limitations, copayments, and restrictions may apply. You will be covered for all services listed above as long as they are approved and/or coordinated by your primary care provider, your care team, or Commonwealth Care Alliance (CCA). For more information, call CCA Member Services or review your Member Handbook.
The Silver&Fit® program is provided by American Specialty Health Fitness, Inc. (ASH Fitness), a subsidiary of American Specialty (ASH). Silver&Fit are trademarks of ASH and used with permission herein. Restrictions may apply. Only at participating locations.
