CCA is now part of CareSource®. That means you get 24/7 access to your health plan with CareSource MyLife. Once you’ve created your account and linked your plan, you can:
You should get your CCA member ID card in the mail about 5-7 days after your welcome letter. Use your member ID card when you visit the doctor, get prescriptions, or in case of an emergency.
Need your member ID card right away? Access a digital version in your CareSource MyLife account.
An onboarding specialist will call to explain your new benefits and schedule your comprehensive assessment with a registered nurse. During this visit, the nurse will review your overall health. They will also look for ways to support your daily needs. This is the first step toward matching you with a care coordinator and creating your custom care plan.
Your care coordinator will be your main contact at CCA. They’ll help you get the care you need. This includes coordinating services, talking with your providers, and answering your questions along the way. You can also view your care team in CareSource MyLife.
Your plan includes a Healthy Savings card. Use your card to buy eligible over-the-counter (OTC) products. You should get your Healthy Savings card in the mail about 2–3 weeks before your coverage start date. It will arrive in an envelope from NationsBenefit. When your card arrives, activate it by calling the number on the card. Have your member ID number handy when you call.
If you enrolled at the end of the month, you should get your Healthy Savings card about 10-14 days after your enrollment was approved.
If you haven’t received your Healthy Savings card, please call Member Services.
Review your benefits in detail on the plan benefits page. Key benefits include:
You can also read or download plan documents. This includes the Member Handbook, Summary of Benefits, Formulary (the list of covered drugs), and Provider Directory.
Visit the Contact Us page to learn how to reach us when you need help or have questions.
With your CCA plan, you have options to get the care you need, when you need it. Learn more about your care choices and when to use them.
Use our Find a Doctor tool to search for a doctor, hospital, dentist, pharmacy, or other provider in your plan.
Learn more about your plan by reading answers to frequently asked questions.
Learn more about your rights and responsibilities as a CCA member.
Find all the forms you may need as a member.
