Skip to main content

 
 
 

COMMONWEALTH CARE ALLIANCE, INC.

13 September 2022

Important – Delayed Notification

Dear Members,

Recently, Commonwealth Care Alliance (“CCA”) identified an issue with our mail processes that may have caused you not to receive the attached notification in a timely manner. Unfortunately, some mail was returned as CCA did not correctly include your apartment number in the address. This was our error and we are re-sending all  mail affected by this issue; you do not need to take any action to update your address.

We apologize for any inconvenience or confusion this caused. Attached is the notice that we attempted to send previously for your records.

Please note – if the notice was related to services:

If you have questions or would like to discuss your options, call Member Services at 866-610-2273 (TTY 711), 8 am to 8 pm, Monday to Friday, and 8 am to 6 pm, Saturday and Sunday, from April 1 to September 30. (October 1 to March 31: 8 am to 8 pm, 7 days a week.)

Sincerely,

Elizabeth Steffen,

Chief Compliance Officer

You can get this document for free in other formats, such as large print, braille, or audio. Call 866-610-2273 (TTY 711), 8 am to 8 pm, Monday to Friday, and 8 am to 6 pm, Saturday and Sunday, from April 1 to September 30. (October 1 to March 31: 8 am to 8 pm, 7 days a week.) The call is free.