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Member programs

Learn about the specialized programs and services available to CCA members.

Programs That Cater to Your Unique Needs

As a Commonwealth Care Alliance (CCA) member, you have access to all sorts of programs to support your health and well-being. Whether it’s connecting you with other CCA members, helping you understand your health better, or providing a unique level of support beyond your standard CCA benefits, these programs are here to help! They are available at no additional cost to members who need them.

Below is a list of programs available to you as a CCA member. To learn more, call Member Services at 833-346-9222 (TTY 711).

Jump to: Pharmacy ProgramsIn-Home Urgent Care | Member VoicesVirtual Care  |  Complex Care Self-Management  |  Caregiver Support

CCA Nurse Advice Line

Get urgent care support 24 hours a day, 7 days a week. If you experience an urgent health concern, like a mild fever, vomiting, or shortness of breath, call 833-346-9222 (TTY 711) and press 3 to speak to a registered nurse or behavior health clinician.

Pharmacy Programs

CCA offers support with your medications through a range of programs, including mail order, specialty medications, extended supply, med sync, and medication therapy management. Learn more about our pharmacy programs.

in-Home Urgent Care

Through the instED program, CCA can send a paramedic to your home when you need urgent care. The program can help you avoid the emergency department or urgent care clinic when it’s not medically necessary. The instED program is available in select areas. Learn more about instED. Learn more about In-Home Urgent Care.

Member Voices

Member Voices brings our members together to share their experiences about the care they receive from CCA and its provider partners. We use your input to design and improve the services and programs we provide. It’s also a great way to connect with other CCA members and learn from their experiences. Learn more about Member Voices.

Virtual Care

You can get certain care from CCA without leaving your home. Services like annual wellness checks, routine and urgent visits, screenings, behavioral health support, and more can be provided over a video call. CCA Virtual Care Support can also help you get your device set up for your first virtual care visit. Learn more about Virtual Care.

Complex Care Self-Management Program

The CCA Complex Care Self-Management program supports our members with ongoing conditions such as heart failure, COPD, and diabetes. A trained healthcare professional will work with your primary care provider to provide you services and tools that help you take control of your condition. The program helps CCA members stay healthier, avoid unnecessary hospital visits, and develop a plan to feel better! To learn more about our Complex Care Self-Management program, talk to your care partner or call Member Services at the number below.

Caregiver Support

CCA offers help to our members’ caregivers to manage the day-to-day challenges that they face. We offer support and resources so caregivers are best equipped to assist with a CCA member’s care while managing their own health and well-being. To learn more about our caregiver support, call Member Services at the number below.

We’re here to support you

833-346-9222 (TTY 711)
8:00 am to 8:00 pm, 7 days a week