My Ombudsman is an independent program that helps you address conflicts that may interfere with enrollment in One Care (Medicare-Medicaid) or limit your access to One Care benefits and services.
The My Ombudsman program works with MassHealth and each One Care plan to help members by:
- Providing you with information and resources
- Identifying your options
- Investigating your concerns or conflicts
- Resolving those concerns
Contact Information for My Ombudsman
Call: 855-781-9898 (TTY 711) Monday–Friday from 9:00 am to 4:00 pm.
Address: 11 Dartmouth Street, Suite 301, Malden, MA 02148
The My Ombudsman office is wheelchair accessible.
Email: [email protected]
Visit the My Ombudsman website1
Call 855-781-9898 (TTY 711) to ask for information in an alternate format or in Spanish or to arrange interpreters for deaf or non-English-speaking individuals.
1When you click this link, you will leave the Commonwealth Care Alliance website.