Your rights as a member
As a CCA member, you have the right to privacy, to be treated with fairness and respect, and to file a complaint.
Learn More About Your Rights and Responsibilities
As a Commonwealth Care Alliance (CCA) member, you have certain rights concerning your healthcare. You also have certain responsibilities to the healthcare providers who are taking care of you. For more information, read the Rights and Responsibilities document (below) or call Member Services at 866-610-2273 (TTY 711).
Your Rights as a Member – CCA Medicare Preferred and Value (PPO)
Your Rights as a Member – CCA One Care (Medicare-Medicaid Plan)(2024)
Your Rights as a Member – CCA Senior Care Options (HMO D-SNP)(2024)
You can also file a grievance if your rights are not respected. To learn how, visit the Appeals and Grievances page.
Member Release of Records Instructions
Release of Information (ROI) Form
Disenrolling from CCA Plans
Ending your membership may be voluntary or involuntary. You can end your membership at any time.
To learn more, refer to the following pages in your plan’s Evidence of Coverage / Member Handbook (below).
- One Care (pages 228-237)
- Senior Care Options (pages 249-256)
- CCA Medicare Preferred (pages 252-257)
- CCA Medicare Value (pages 252-257)
You can also call Member Services at 866-610-2273 (TTY 711).
CCA One Care (Medicare-Medicaid Plan) (MA) – Member Handbook (2024)
CCA Senior Care Options (HMO D-SNP) (MA) – Evidence of Coverage (2024)
CCA Medicare Preferred (MA) – Evidence of Coverage (2024)
CCA Medicare Value (MA) – Evidence of Coverage (2024)
Your Rights as a Member – CCA One Care (Medicare-Medicaid Plan)(2025)
Your Rights as a Member – CCA Senior Care Options (HMO D-SNP)(2025)
You can also file a grievance if your rights are not respected. To learn how, visit the Appeals and Grievances page.
Member Release of Records Instructions
Release of Information (ROI) Form
Disenrolling from CCA Plans
Ending your membership may be voluntary or involuntary. You can end your membership at any time.
To learn more, refer to the following pages in your plan’s Evidence of Coverage / Member Handbook (below).
- One Care (pages 228-237)
- Senior Care Options (pages 249-256)
- CCA Medicare Preferred (pages 252-257)
- CCA Medicare Value (pages 252-257)
You can also call Member Services at 866-610-2273 (TTY 711).