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Let’s Serve the People Who Need Us Most, Together

We are mission-driven professionals dedicated to helping people with complex health needs receive high-quality care, enabling them to lead the fullest lives possible. We have developed an innovative, holistic model of enhanced care that fully integrates medical, behavioral, and social services. Our outcomes have been outstanding and have gained national recognition.

We have also attracted a large and diverse network of healthcare providers across the continuum of care throughout Massachusetts. We collaborate with providers to deliver the highest-quality, individualized care. Here are our recent clinical quality and customer service results.

CCA One Care Results

All-cause 30-day readmission rate
for CCA One Care members from 2019 to 2020
↓11.1%
Emergency Department visits
Rate per 1,000 for CCA One Care members from 2019 to 2020
↓19.9%
Acute admissions
Acute medical/surgical/
maternity admissions per 1,000 for CCA One Care members from 2019 to 2020
↓9.9%

CCA Senior Care Options Results

71.4%
of CCA Senior Care Options members are nursing home certifiable, yet are able to live safely and independently at home with our care and support
30-day hospital readmission rate
for CCA SCO members from 2019 to 2020
↓21.0%
Acute admissions
Acute medical/surgical admissions per 1,000 for CCA SCO members from 2019 to 2020
↓13.2%
Inpatient expenses
per member per month for CCA SCO members from 2019 to 2020
↓7.6%
91.1%
of SCO members who received CCA care and support for at least 9 years are still living in their home or community

Results are as of 12/1/2020 unless otherwise noted.


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