The CCA Quality Improvement Program

Quality Improvement Program goal and strategy

CCA is committed to providing the highest-quality, individualized care to our members. To deliver on this mission, our Quality Improvement Program integrates quality assessment and performance improvement activities throughout all levels of our care delivery system.

The goal of the CCA Quality Improvement Program is to improve performance in the three components of the Institute for Healthcare Improvement’s Triple Aim:¹

1. Health of a population
2. Patient experience of care
3. Cost of care

CCA achieves this goal by focusing on the Institute of Medicine’s¹ six measures of quality:

1. Safety
2. Effectiveness
3. Timeliness
4. Patient-Centeredness
5. Efficiency
6. Equity

The Quality Improvement Program’s goal and strategy provide guidance for its design and implementation.

Quality Improvement Program design

We have designed our Quality Improvement Program to ensure that the member perspective is built into all quality assurance activities. We believe that true partnerships between those receiving care and those providing and managing care can promote autonomy, independence, and better health outcomes. The Quality Improvement Program is designed to:

• Attend to all aspects of quality of care and service with a focus on assessing and improving patient-centered care and patient empowerment
• Understand and implement improvements that incorporate the needs, expectations, and satisfaction of patients and their caregivers into care delivery and system operations
• Utilize data analysis and clinical, administrative, and patient input to continuously improve operational and clinical processes across our organization and network
• Identify and use best practices to improve clinical and service quality