How to reach us
Commonwealth Care Alliance Massachusetts will no longer offer Medicare Advantage plans in 2025. Our Member Services team will be available if you have questions.
For Members
Member Services:
866-610-2273 (TTY 711)
Medical Record Requests:
If you would like to obtain a copy of your medical records, please provide your request in writing to the address below:
Commonwealth Care Alliance
Health Information Management Department
3550 Main Street, Suite 101
Springfield, MA 01107
Fax: 413-733-1924
For Provider Partners
Provider Services
You can reach Provider Services at 866-420-9332.
For Fraud, Waste, and Abuse Concerns
To report anonymously, use our compliance hotline at 866-457-4953 or fill out the Compliance Incident Report.1
1 When you click this link, you will leave the CCA Massachusetts website.
CCA Offices
30 Winter Street
Boston, MA 02108
Lafayette City Center
2 Avenue de Lafayette
Boston, MA 02110