Since the beginning of the pandemic, CCA has worked closely with the Commonwealth of Massachusetts to care for individuals with complex needs, including COVID-19-positive homeless and marginally housed residents at the Isolation and Recovery sites.
After initially vaccinating its own members, CCA partnered with the Commonwealth once again to provide in-home vaccinations to Mass residents who are unable to safely leave their home to get to a vaccination site. CCA used Salesforce-built technology to enable high-volume scheduling of homebound individuals and their household members, empower vaccinators to be mobile, and optimize vaccine usage and minimize waste.
In a guest post on the Salesforce blog, CCA Chief Operating Officer Courtney Murphy explains the role of technology in the organization’s in-home vaccination program.