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Since the inception of our health plans, social determinants of health (SDOH) have been at the core of our nationally recognized care model, which prioritizes unmet social and behavioral health needs. Depending on each member’s needs, care plans may be individualized to address behavioral health, food and housing security, accessing community resources, crisis support, transportation, and more.

25,055 members received CCA assistance with at least one social support in 2021

SDOH SupportsCCA Members ImpactedTotal Impact

total number of distinct members who were provided rides
total number of transportation trips provided to members

members provided with home modifications or environmental controls
total home modifications or environmental controls (including air conditioners) provided to members

members helped by meal-delivery program
medically and non-medically tailored meals delivered

Health Outreach
members served through non-traditional supports
non-traditional care services (including peer support groups, acupuncture, massage therapy, and in-home behavioral health therapy)

Homelessness can lead to poor health, especially among older adults. To help members who are experiencing homelessness or housing insecurity gain permanent housing, CCA has partnered with Hearth, a community-based housing organization. CCA provides integrated health and social services, including on-site medical care, and Hearth offers housing resources, knowledge of home safety, and supportive services. More than 300 CCA members have been housed in Hearth facilities since the partnership began in 2004. A study detailing this partnership was published by the New England Journal of Medicine Catalyst Innovations in Care Delivery in August 2021.

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