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Since the inception of our health plans, social determinants of health (SDOH) have been at the core of our nationally recognized care model, which prioritizes unmet social and behavioral health needs. Depending on each member’s needs, care plans may be individualized to address behavioral health, food and housing security, accessing community resources, crisis support, transportation, and more.

25,055 members received CCA assistance with at least one social support in 2021

SDOH SupportsCCA Members ImpactedTotal Impact

Transportation
15,626
total number of distinct members who were provided rides
767,016
total number of transportation trips provided to members

Physical
Environment
6,735
members provided with home modifications or environmental controls
76,605
total home modifications or environmental controls (including air conditioners) provided to members

Food
3,281
members helped by meal-delivery program
732,746
medically and non-medically tailored meals delivered

Health Outreach
3,053
members served through non-traditional supports
51,512
non-traditional care services (including peer support groups, acupuncture, massage therapy, and in-home behavioral health therapy)

Homelessness can lead to poor health, especially among older adults. To help members who are experiencing homelessness or housing insecurity gain permanent housing, CCA has partnered with Hearth, a community-based housing organization. CCA provides integrated health and social services, including on-site medical care, and Hearth offers housing resources, knowledge of home safety, and supportive services. More than 300 CCA members have been housed in Hearth facilities since the partnership began in 2004. A study detailing this partnership was published by the New England Journal of Medicine Catalyst Innovations in Care Delivery in August 2021.

Read the full article1

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