Report Suspected Fraud, Abuse, or Compliance Concerns
How to Report a Suspected Compliance Concern
Any health plan member, family member or caregiver, provider, and anyone conducting business with Commonwealth Care Alliance (CCA) is expected to report any suspected compliance concerns, including suspected instances of fraud, waste, or abuse. You can contact CCA through one of the following reporting mechanisms without fear of retaliation or retribution for reports made in good faith. To report any suspected compliance concerns or potential instances of fraud, waste, or abuse:
Compliance Hotline Number
Call CCA’s Compliance Hotline anytime at 866-457-4953. You may report anonymously.
Or Fill Out a Compliance Incident Report
You may also contact the Interim Chief Compliance Officer at CCA:
Elizabeth (Steffen) West
[email protected]
617-426-0600 Ext. 52376
30 Winter Street
Boston, MA 02108