We provide uncommon care® because we hire uncommon people
As a mission-driven organization, Commonwealth Care Alliance® (CCA) attracts individuals with a sense of purpose who are passionate about helping others. Our team members are driven by creativity, ingenuity, persistence, innovation, compassion, and collaboration. When you join us, you’ll be more than just an employee. You’ll be part of a team that recognizes your strengths and embraces your individualism.
As an organization focused on providing equitable healthcare services, we’re committed to hiring a team with diverse ethnicities, values, preferences, and backgrounds. At CCA, we strive for inclusion excellence and we’re focused on developing a culture where every individual is valued for who they areand is given opportunities for growth.
If you’re looking for a career with a purpose—where your differences and opinions will be respected, valued, and celebrated—CCA may be right for you!
Advancing equity in healthcare
CCA was one of the first health plans in the country to tackle the complex task of vaccinating its members against COVID-19. From the onset of the pandemic, our Health Equity team worked with clinical leadership to ensure that fairness was at the center of our vaccination rollout. We fielded a data-driven campaign to identify our most vulnerable members, and as we deployed vaccinators, we observed that Black and Latinx members were resisting vaccination at a higher rate than white and Asian members. We quickly responded by mounting an education campaign in English and Spanish, providing sound, trusted information that empowered members to make informed decisions. Simultaneously, we activated our proprietary Member Voices program, conducting one-on-one interviews with members of color to better understand the kind of information they valued and adjusting our approach to meet them at their level of readiness.
Our Mission and Core Values
At CCA, we’re passionate about fulfilling and advancing our mission to improve the health and well-being of people with the most significant needs by innovating, coordinating, and providing the highest-quality, individualized care. Our core values help us foster a culture of integrity, dignity, compassion, excellence, stewardship, community, partnership, and innovation.
Integrity Honor our commitment to our mission and values, holding ourselves to the highest ethical standards of behavior.
Dignity
Respect the inherent value and personal choices of all stakeholders, including patients, members, families, colleagues, providers, advocates, and others.
Compassion
Engage all stakeholders with empathy, caring, and understanding.
Excellence
Exceed expectations through teamwork and innovation to deliver best-in-class service to the people we care for and the customers and providers we work with.
Stewardship
Manage people and resources responsibly to maximize our contribution to the health of our members, patients, customers, and providers.
Community
Advocate and support social change to promote a culture of collaboration, diversity, and inclusiveness.
Partnership
Collaborate actively with patients, members, and providers to design and improve our care.
Innovation
Invest in creative solutions that improve outcomes for patients, members, and providers.
Diversity and Inclusion
Diversity and inclusion are woven into the fabric of our mission and values—from how we recruit top talent, to the collaborative spaces we create for employees to express themselves, to the way we serve our members. We understand that the diversity of our staff and their perspectives are essential drivers of innovation, creativity, stewardship, and our performance.
At CCA, we value and celebrate the uniqueness of every individual by fostering an environment of inclusion, respect, belonging, and empowerment.
Diversity is defined by who we are as individuals. CCA recognizes that its strength comes from the dedication, experience, talents, and perspectives of every employee. Diversity encompasses the range of similarities and differences each individual brings to the workplace, including but not limited to national origin, language, race, color, disability, ethnicity, gender, age, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures.
The CCA Diversity and Inclusion Council fosters organizational change by establishing a dedicated focus on diversity and inclusion as a business imperative, and leading diversity and inclusion initiatives at CCA. The council provides a platform for overseeing, assessing, and supporting the effectiveness of the diversity and inclusion strategy, the diversity networks, and community outreach. The council also introduces new strategic initiatives when needed.
As we grow, our goal is to continue to build a high-performing, diverse, and inclusive workforce based on acceptance and trust. To stay true to this mission, we’ve developed diversity networks that gather CCA team members who share common values and interests.
Open to everyone at CCA, our networks focus specifically on giving minority groups and their allies a voice. These groups include:
Black/African American and Allies
Asian and Allies
Hispanic/Latinos and Allies
Women and Allies
Pride and Allies
People with Disabilities and Allies
At CCA, our commitment to Diversity, Equity & Inclusion includes our suppliers. We are committed to developing mutually beneficial relationships with People of Color, Disability, Women, Ethnicity, LGBTQ+, Veteran, and Service-Disabled Veteran-Owned business to drive innovation, sustainability, and social responsibility. Through these partnerships, we aim to strengthen our communities.
CCA Recognized as a “Best Place to Work for Disability Inclusion”
CCA has been named a Best Place to Work for Disability Inclusion in 2023 by the Disability Equality Index (DEI). The DEI is a joint initiative of the American Association of People with Disabilities (AAPD), the nation’s largest disability rights organization, and Disability:IN, the global business disability inclusion network. This award recognizes the readiness of CCA’s workplace for individuals with disabilities.
In 2020, when the pandemic made community engagement even more critical, CCA fielded a new Community Outreach team to help foster social responsibility and reduce health disparities. To help combat food insecurity, CCA donated over $100,000 to food banks across the state and joined forces with Lynn Community Health Center to co-sponsor a monthly mobile food market where volunteers—CCA team members included—distribute food to over 400 families in the community each month. During COVID-19 the team attended 500+ community events, hosted approximately 200 more, and distributed 8,000+ care packages to individuals living in low-income housing.
Do YOU want a career with a purpose?
Compassion and innovation are part of our DNA. We’re looking for team members who have a passion for transforming healthcare for people who need it most.
